Terms and Conditions

ISM invites you to read these Terms and Conditions of Service carefully to fully understand ISM’s Website and utilise ISM’s Services. By using ISM’s Website and Services, you accept the following Terms and Conditions of Service. Therefore, ISM advises you to refrain from using ISM’s Website and Services if at any point you think these Terms and Conditions of Service cannot be accepted from your side. ISM’s Terms and Conditions of Service applies to the Services provided through ISM’s Website, mobile applications, or software provided by ISM. ISM may revise these Terms and Conditions of Service at any time without notice to you. Should you have any questions about these Terms and Conditions of Service, please do not hesitate to Contact Us.

1. Information about us

Italian Shoe Manufacturers Limited (ISM) is the leading platform that offers design and development, prototyping and production on top-quality, Italian-made footwear for brands, designers, and retailers globally. ISM also provides consultation services, as well as education materials and in-depth courses to help new businesses and shoe companies kick start their footwear venture.

2. Definitions

Unless otherwise indicated in these Terms and Conditions of Services, the following definitions shall apply:

  • ISM” means Italian Shoe Manufacturers Limited, a limited liability company registered in Hong Kong, with Registration Number 2156169, and located at Suite C, 2/F, On Lok Mansion, 39-43 Hollywood Road, Central, Hong Kong;
  • Client” means any person or company wishing to place an order with ISM or requesting any of the other Services offered by ISM;
  • User” means an account created via the ISM Website. ISM reserves the right to approve or reject a user account or revoke an account that was previously approved, without prior notice.

3. Accessing our Website

ISM will make any possible effort to limit any downtime, however ISM reserves the right to withdraw or amend the Services provided on the Website without notice. ISM will not be liable if for any reason the Website is unavailable at any time or for any period.

4. Our Website changes regularly

ISM aims to update the Website regularly, and may change the content at any time. If the need arises, ISM may suspend access to the Website, or close it indefinitely. Any of the material on the Website (including education materials, courses, etc.) may be out of date at any given time, and ISM is under no obligation to update such material.

5. Our Intellectual Property Rights

ISM owns all the licensees of all the material published on the ISM Web site, including designs, styles, images, graphics, logos, educational materials, courses, etc. There are protected by international copyright laws and treaties around the world. All such rights are reserved.
All the information and quotations you receive from ISM Services are for your personal reference and you may draw the attention of others within your organisation to material posted on ISM Website and received from ISM .
You must not distribute this information outside your organisation, without ISM’s written authorization. You must not use any part of the materials on ISM’s Website for commercial purposes without obtaining ISM’s written authorization.
You must not use any part of the material on ISM’s Website to produce copies.

6. Your Intellectual Property Rights

In accordance with ISM’s Privacy Policy, any information or technology shared by the Client and necessary to enable ISM to deliver the Services (e.g. run consultancy sessions, design collections, manufacture the Goods etc.) will be taken under ISM’s custody and not shared with third Parties except ISM’s partners that may be required for delivering the Services.

7. Fees

Access to the ISM Website is free of charge, except for the sections related to educational courses. In this case, access is charged according to the course cost.

8. Information about you and your visit to our Website

ISM processes information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

9. User Account

A User Account is created when the User purchases one of the ISM Services available on the Website.
ISM reserves the right to approve or reject a user account or revoke an account that was previously approved, without prior notice.

ISM services are not available to minors of 18 years old.

10. Viruses, Hacking and Other Offences

You must not misuse ISM’s Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to ISM’s Website, the server on which our site is stored or any server, computer or database connected to our site. You must not attack ISM’s Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Crimes Ordinance published by the Government of the Hong Kong (http://www.infosec.gov.hk/english/ordinances/corresponding.html)

ISM will report any such breach to the relevant law enforcement authorities and ISM will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

ISM will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

11. Links from our Website

Where ISM’s Website contains links to other sites and resources provided by third parties, these links are provided for your information only. ISM has no control over the contents of those Websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via ISM’s Website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

12. Our Limitation of Liability

The products displayed on ISM’s Website are documented with the best accuracy possible (high-definition of pictures, accuracy of the technical details, lead times, prices etc.). However, it is not guaranteed to be error-free. If you have any doubt or clarification request, ISM recommends you to use the Contact Us page or discuss with one of our representatives directly.

ISM shall not be liable to the Client for any loss of revenue or profit or any indirect, special or consequential loss or damage, costs, expenses or other claims arising out of or in connection with the delivery of ISM Services, the manufacturing or supply of the goods, their use or resale by the Client. In no event shall ISM be liable for any direct, indirect, punitive, incidental, special consequential damages, personal injury, life injury or damage to property, whatsoever arising out of or connected with the use or misuse of its products.

The completion dates are estimates. ISM shall not be deemed to be in any breach, or otherwise liable to the Client, for delays in manufacturing or delivery.

13. Changes in FAQs

The FAQ page provides general guidelines on MOQ (Minimum Order Quantity), Lead Times, Product Pricing, Packaging, etc. These numbers are to be considered estimations and may be subject to change once an ISM Sales Representatives learns more about the Client’s project. Only then ISM can provide a more accurate quotation. ISM reserves the right to change the figures contained in the FAQ page at any time and without prior notice.

14. Refund and Return Policy

The Services that can be purchased on the ISM Website are non-refundable and the payment for the whole amount of the transaction is required upfront.

15. Conformity of Product

You are provided with a confirmation sample prior the start of production that represents the reference for the product quality that you can expect.

Within 15 calendar days from receiving the products, any product defect should be notified in writing (email) with a description of the defect, how many products have the defect and photos showing each defect in detail. ISM will then assess and contact the Client to discuss the issue. Upon agreement on which products are considered defected, ISM commits to repair the products or re-manufacture them, depending on the specific situation. In case of products needing to be repaired, the Client covers the shipping costs to send the defected products to ISM (including forwarder/courier costs, import/export fees and Customs duties etc.). ISM will then be responsible for the shipping costs to send the repaired products back to the Client.

16. Applicable law, Court of jurisdiction

Hong Kong law shall apply to the contract. Any dispute, controversy or claim arising out of or relating to this contract, in particular its conclusion, interpretation, performance, breach, termination or invalidity, shall be finally settled by the courts of Hong Kong which will have exclusive jurisdiction.

17. Force Majeure

ISM will not be responsible in any manner for any loss or damage occurring as a result of forces beyond its control, including, without limitation, natural catastrophe, war, pestilence, labor dispute, telecommunications disruption, or any other matter, cause or thing which such parties do not directly control.

18. TradeMarks

ISM, italianshoemanufacturers.com, the ISM logo, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of ISM. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

19. Images & Illustrations

Every effort has been made to locate the owners of copyrighted material, or their heirs or assigns, to seek permission to reproduce those images whose copyright does not reside with Italian Shoe Manufacturers Limited. We are grateful to the individuals and institutions who have assisted in this task. Any omissions are entirely unintentional and we would be grateful for any information that would allow us to correct any errors or omissions.

20. Your Concern

If you have any concerns about material which appears on ISM Website or require any additional information or clarification, please use the Contact Us page.

21. Acknowledgement

By using ISM’s Services or accession the ISM Website, you acknowledge that you have read these Terms and Conditions of Service and agree to be bound by them.


Updated Sept, 2017